RETURNS AND REFUNDS POLICY
Icon Auto is committed to selling high quality products to ensure that you are fully satisfied with every purchase. We also appreciate that sometimes you might want to exchange or return something you have bought.
If applicable, we will gladly refund or exchange the product subject to the following terms and conditions:
- All products must be returned within 14 days from the date of delivery or collection, in an unused condition, original packaging and with all paperwork, parts and accessories.
- All products must be accompanied by the original proof of purchase to ensure a full refund in the same method of purchase.
- Where original receipts are not presented, an exchange or credit note will be issued against the current applicable product price.
- All items must be in their original package.
Non- refundable or non-exchangeable products and services apply to the following:
- Labour, delivery and / or completed installation services.
- Items that is damaged or miss-used with missing accessories.
- All personalized items
- Damaged or used products, which are no longer in sellable condition.
- Delivery and installation charges, if the product has already been delivered or installed.
Any product purchased can be returned within 14 days of delivery or collection.
Please contact our team between 8am and 7pm, Saturday to Thursday (excluding Fridays and public holidays).
Ensure that the product is in its original packaging, unused and in same condition you received it.
What documents do I need for returns or refund?
You will need the original receipt (bill or invoice), gift receipt or delivery note
What is your return period?
Products can be returned within 14 days of delivery or collection.
How does the returns process work?
You can return your products using one of the following easy return options:
Free return to the store:
- Simply take the products to Icon Auto store along with your proof of purchase.
- Just make sure you take a printout of your receipt or delivery note and the product you wish to return in all of the original packing materials, manuals and accessories
- Your refund will be made in the same way as the original payment method.
What should I do if my order arrives damaged, defective or if the wrong item was shipped?
If you notice any visible damage to the product upon delivery, then refuse the delivery and email or call our office between 8am and 7pm, Saturday to Thursday (excluding Fridays and public holidays). If any damage is identified post-delivery, we suggest that you immediately return such products to Icon Auto store.
How does the Refunds & Returns policy apply to promotional products and bundle deals?
We won’t be able to offer a refund on parts purchased on promotion or promotional bundle
Manufacturer warranty terms and conditions
The manufacturer warranty is at least one year from date of purchase, if applicable.
- Please retain your proof of purchase and warranty card for any claims
- The primary responsibility for warranty services rests with the principal supplier or manufacturer
- The warranty becomes invalid if the product has been opened or tampered by unauthorized personnel
- The warranty is applicable only within the United Arab Emirates (UAE).
ICON AUTO MANAGMENT